Imprint

You are visiting the website of:


Finance in Motion GmbH
Carl-von-Noorden-Platz 5
60596 Frankfurt am Main / Germany

Phone: +49 (0) 69 271 035-0
Fax: +49 (0) 69 271 035-110
E-Mail: info@finance-in-motion.com
Internet: www.finance-in-motion.com

Legal form:
Gesellschaft mit beschränkter Haftung (GmbH)

VAT identification number (Ust.-ID-Nr.):
DE 266 96 00 74

Tax number (Steuer-Nr.):
045 233 22781

Registered office (Sitz der Gesellschaft):
Frankfurt am Main / Germany

Commercial register (Handelsregister):
HRB 85926, Local court (Amtsgericht) Frankfurt am Main / Germany

Representatives:
Managing Directors: Christoph Freytag, Elvira Lefting, Florian Meister, Sylvia Wisniwski

Supervisory authority responsible:

Federal Financial Supervisory Authority (Bundesanstalt für Finanzdienstleistungsaufsicht, BaFin)
Graurheindorfer Straße 108
53117 Bonn / Germany

and

Marie-Curie-Str. 24-28
60439 Frankfurt am Main / Germany
www.bafin.de

Compensation organization:
Securities Trading Companies Compensation Fund (Entschädigungseinrichtung der Wertpapierhandelsunternehmen, EdW)
10865 Berlin / Germany
www.e-d-w.de

Publisher and operator for the public website:
Finance in Motion GmbH, Marketing & Communications

Please send any suggestions regarding the organization of these web pages or questions pertaining to the content thereof to:
Finance in Motion GmbH
Marketing & Communications
info@finance-in-motion.com
 

Enquiries and Complaints according to the Securities Trading Act (Wertpapierhandelsgesetz)

As a customer of Finance in Motion GmbH, our aim is to always meet your expectations to the fullest possible extent. This means we also appreciate hearing from you if there is something we can do better. Processing and addressing your concerns is, of course, free of charge.

Contact us

Please feel free to contact us by post or email.

Finance in Motion GmbH
Complaint Management / Compliance
Carl-von-Noorden-Platz 5
60596 Frankfurt am Main / Germany
compliance@finance-in-motion.com

Please include the following information

In order to address your concerns in the best and most timely manner, we kindly ask for the following:

  • Your name and address
  • When the event occurred which triggered the complaint
  • The product or service to which the complaint pertains
  • Precise description of your concern

What you can expect of us

Every customer complaint is handled by our Complaint Management Department. After receiving your complaint, we will send you a confirmation. Processing should take no more than 10 working days. Should, in exceptional cases, a longer period be required, you will be notified.

Alternative complaint options

Pursuant to E.U. Directive 2013/11 of May 21, 2013, the German Federal Financial Supervisory Authority (Bundesanstalt für Finanzdienstleistungsaufsicht, BaFin) has set up an arbitration board (Schlichtungsstelle) in accordance with Section 1, Paragraph 1(2) and with Section 1, Paragraph 1a(2) of the German Banking Act (Kreditwesengesetz, or KWG), covering alternative settlement of disputes related to financial services. Disputes between consumers and Finance in Motion GmbH pertaining to financial service activities can be brought before this board in an out-of-court settlement. We will appear before this board if necessary for the settlement process. The address for the BaFin arbitration board is as follows:

Arbitration Board at
Federal Financial Supervisory Authority (Bundesanstalt für Finanzdienstleistungsaufsicht, BaFin)
Referat ZR 3
Graurheindorfer Straße 108
53117 Bonn / Germany

For further information on the BaFin arbitration board – such as additional contact data, application forms, rules of procedure, etc. – please visit their website.

The option also remains to bring the complaint before a civil court.